Frequently Asked Questions
Everything you need to know about your Karhu performance gear and orders.
How do I determine my correct size in Karhu running shoes?
Karhu shoes typically run true to size, but we recommend measuring your foot in centimeters and consulting our size chart. For models featuring the Fulcrum technology, some runners prefer a half-size larger for extra toe-box room.
What is your return policy for performance footwear?
We offer a 30-day return window for all unused products in their original packaging. Please ensure that tags are attached and the soles show no signs of outdoor wear to qualify for a full refund.
How long does shipping take for domestic orders?
Standard shipping usually takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your gear's journey to your doorstep.
Do you offer international shipping?
Yes, Karhu ships to most countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days, and shipping costs are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.
How should I clean and maintain my Karhu sneakers?
To preserve the materials, we recommend hand washing with a damp cloth and mild detergent. Avoid machine washing or drying, as high heat can damage the technical midsole and specialized cushioning.